This Privacy Policy document discloses how Billabong Solar, the owner of this website with the domain address at www.billabongenergy.com.au, might collect, control, protect, use and share information about its users/customers (referred to as personally identifiable information). This privacy policy applies to Billabong Solar (hereinafter referred to as ‘we’, ‘us’, ‘our’) and our associated sub-domains, sub URLs, mobile applications and social media platforms.
Billabong Solar reserves its right to update the contents of its privacy policy and terms of use as and when required to either reflect the industry-specific policy changes proposed by the government or to meet the requirements of its customers/stakeholders. It is deemed the responsibility of our users/customers/visitors to the website (hereinafter referred to as ‘you’, ‘your’) to keep themselves updated with the latest changes before continuing the use of the site.
All changes to the policy will be notified to you by revising the dates on top of the policy.
By continuing the use of our website and/or sharing any information with us, you are permitting us to use/process the information as per the policy terms.
What Information Do We Collect?
To offer you the best service/product experience through our website, we may from time to time collect/request information from you in the following manner:
- personal information such as your name, address and other contact details (phone number and email id) that you provide while using our website or landing pages
- the information you enter using any rating tools/calculators available on our website or landing pages or social media platforms
- the IP address of your computer while interacting with our website
- any other information that you provide us voluntarily using our contact forms/comments box
- the contact address that you provide us to enable the delivery of our products or services
- information about the products and services that are of interest to you that are being offered by us or our service partners
- if you choose to log in using a social media login account we may have access to details of that social media account;
How do We Use this Information?
The information that we collect from you may be used for the following purposes;
- to offer you the best products and services in the industry
- to address your concerns or queries if any
- to resolve any complaints you might have lodged against any of our products or services
- to collect feedback from you on our products/services that you use and to review your potential needs and scope for new products that might interest you
- to fulfil any legal requirements that are essential for operating our business smoothly
- to reach out to you with advertising and marketing materials that are more relevant and useful for you
- to send out our periodic newsletters from time to time (if you have subscribed for them)
Is my Personal Information Safe?
a) All the information we collect from you will be stored in highly protected electronic and physical spaces. We offer the most robust level of security when you use our products and services.
b) Access to such information is restricted to the members of staff whose job entails the use of the collected information (any of the activities mentioned under Section 2).
c) If we are no longer required by law to maintain the information collected from you, we use secure methods to destroy or erase the information.
Terms of Disclosure
a) We do not disclose any personal information collected from you unless required to do so under the following situations;
- We may disclose information to our third-party service providers (like IT or logistics) to ensure that we deliver the right products/services requested by you
- We may disclose information to our product suppliers for their operational or marketing purposes. If you wish to discontinue receiving information from them you may request them to do so by contacting them directly.
- We may have to disclose information to any third-party organizations that you request us to while using our products or services
- We may disclose information where reasonable to do so to the companies in our network that support us in our business
- We may disclose information that is required to protect and defend our rights or property
- If required, we may disclose information to review and make statistical inferences based on the products and services that you have viewed and commented on
- We may have to disclose information to protect the interests and safety of our customers, website users, staff or public
- Information may be disclosed to contractors third-party payment gateway providers or banks who comply with our privacy and security policies
- We may also have to disclose information to law enforcement, regulatory and government bodies, government agencies and courts if we are required to by law to do so.
b) We may have to disclose information to overseas service providers (web hosting and IT support) who accept to comply with Australian Privacy Principles (APP) and agree not to breach the Australian privacy laws. By continuing use of our services and products, you hereby consent to the disclosure of information to the overseas service providers and will not hold Billabong Solar accountable under Privacy Act for any breaches of the Privacy Act by the overseas provider.
Cookies
a) We may use ‘cookies’ or other similar technologies to allow us or our third parties to collect or share information that will help us understand your preferences and experience while interacting with us through our website. The use of cookies helps us to improve our existing services and features so that you have a better experience on our website.
b) Cookies are small pieces of data that we transfer to your computer or mobile devices that allow us to keep track of our customer’s preferences and movements within the website.
c) We may link the cookie information to your Personal Information that you have shared with us to better understand your preferences and interests.
d) You may accept, manage or refuse the use of cookies through your device settings.
Changes to Privacy Policy
a) We may make changes to the terms in this Privacy Policy from time to time to either meet the demands of the business or to incorporate the industry –specific updates issued by the State or governing bodies.
b) Changes to the privacy policy will be notified to you by changing the ‘Last Updated’ date at the beginning of the document.
c) If you do not agree with or consent to any of the changes made to the privacy policy, you are free to stop using our website or related platforms. Your continued use of our services and platforms signal your acceptance of our privacy terms.
Contact
If you have any questions or concerns about our privacy policy, please reach out to our Customer Relations Officer at (07) 3837 4100 between 9 am – 5 pm on business days. You can also drop an email at info@billabongsolar.com and our team will try to answer your questions as the earliest.
